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How gempak99 Handles Your Personal Information

When you open an account with us, we collect certain personal details to keep your experience secure and your transactions accurate — including payments made through Touch 'n Go eWallet, Boost, and GrabPay.

Data collected only as neededSecure account storageYour access rights respectedTouch 'n Go eWallet, Boost, GrabPay context handled carefully
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gempak99 How gempak99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your information is stored, want to correct a detail on your account, or need to make a data access request, our support team can walk you through the process. Queries related to payment data — for example, a Touch 'n Go eWallet transaction that appears on your record — should include your account username and the transaction reference for faster resolution.

Live Chat Start a live chat session from the account page. Our support team will verify your identity before discussing any personal data or account details with you.
Email Support Send a written data request to our support email. Include your registered account username and a clear description of the information you need accessed or corrected.
In-Account Help Log in, go to Account Settings, and open the Help section to submit a privacy-related ticket directly linked to your verified account record.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered security measures to your account data — from SSL encryption on every connection to two-factor verification steps during login and withdrawal requests. Our internal teams access your data only when it is necessary to resolve an account issue, process a payment, or meet a legal obligation. Data retention periods are set in line with applicable local regulations and reviewed periodically to make sure we are not holding information beyond what is needed.

Cookies and Session Data

We use cookies to keep your session active and to remember your preferences. You can adjust cookie settings through your browser at any time without losing your account access.

Account Security

Login activity is monitored for unusual patterns. If access from an unrecognised device is detected, a verification step is triggered before your account is opened.

Data Retention

We keep account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised unless an ongoing dispute requires it.

Requesting Changes

You can request a correction, deletion or export of your personal data by contacting support through live chat or email. We aim to respond within a reasonable timeframe as set by local law.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how your personal information is handled on this platform. If your question is not covered here, reach out through live chat or the in-account help ticket system.

We collect your name, contact details and the payment method you link at registration, such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data is also logged automatically when you access the platform.

We pass payment data to authorised processors to complete your transaction. We do not store full wallet credentials on our own servers. Only the transaction reference and amount are retained for your account record.

Yes. Contact our support team through live chat or email with a written deletion request. Deletion may be limited by legal retention requirements, and we will explain what applies to your specific account.

Log in to your account, open the Help section in Account Settings, and submit a data access request. Our team will verify your identity and provide a summary of the data held on your profile.

We share data only with payment processors needed to complete your transactions and with parties required by law. We do not sell your personal information to advertisers or unrelated third parties.

Retention periods depend on local law and the nature of the record. Financial transaction data connected to DuitNow or FPX transfers is held for the period mandated by applicable regulations, then deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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