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Terms Conditions That Govern Your gempak99 Account

These terms set out exactly what you agree to when you open and use a gempak99 account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, to how we resolve disputes and close accounts.

Applies to all account holdersCovers deposits, withdrawals & account useTouch 'n Go eWallet, Boost, GrabPay includedAvailable where local law permits

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HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We apply these terms consistently across every account — no exceptions for payment method or session type. Here is what that looks like in practice: account data is retained in line with the retention periods set out below, access requests are handled through a documented process, and any changes to your account standing are communicated before they take effect where operationally possible.

Data Handling

Account data — name, registered e-wallet number, transaction history — is stored securely and used only for the purposes described in these terms and our privacy policy.

Account Security

Every login session is protected with OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We keep account and transaction records for as long as required under applicable law and these terms. You may request a summary of your own data by contacting support in writing.

Requesting Changes

To update registered details — such as your linked Touch 'n Go eWallet or Boost number — submit a verified request through live chat; changes take effect after identity confirmation.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you believe your account has been handled in a way that does not match what is written here, we want to hear from you directly. Our support team can clarify how any part of these terms applies to your specific situation — whether it is a queried transaction, a wallet mismatch, or an account-status question. Players in Kuantan and Kota Bharu reach the same support queue as anyone else on the platform; there is no regional tier.

Live Chat Open the chat widget from any page on gempak99 and a support agent will respond to your terms-related query directly in the conversation thread.

Email Support Send a detailed message to our support address if your question requires account evidence or screenshots. We review each submission and respond with a written answer.

Account Help Centre Log into your account and navigate to the Help section for a structured path to submit a formal terms dispute or request a review of a specific transaction.

What These Terms Cover and How They Apply

gempak99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on gempak99, you confirm that you have read, understood, and accepted these terms in full. They govern everything: account registration, wallet top-ups via Touch 'n Go eWallet, Boost, or GrabPay, fund withdrawals back to your registered e-wallet, promotional eligibility, and account suspension

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or closure. We may update these terms from time to time; when we do, the revised version takes effect once it is published at this address. Continued use of your account after a revision means you have accepted the updated terms. You are responsible for checking
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this page periodically. These terms apply to you in your jurisdiction; access and eligibility depend on local law and are available only where local law permits. If any provision is found unenforceable in your jurisdiction, the remaining provisions continue to apply. Disputes are handled first through
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our support channel before any formal escalation. Nothing in these terms limits any statutory right you hold under applicable Malaysian consumer-protection legislation. If you have questions about how a specific clause applies to your account, reach out via live chat or email before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often when it comes to understanding how the terms apply to real account situations. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every deposit and withdrawal processed through Touch 'n Go eWallet, Boost, or GrabPay is governed by these terms. The rules on failed transactions and reversal timelines apply regardless of which wallet you use.

The updated terms take effect on publication at this page. Continuing to use your account after that date constitutes acceptance. We recommend checking this page whenever you receive a platform notification about a policy change.

We will provide notice before suspension where operationally possible. Immediate suspension may occur if we detect activity that breaches these terms, particularly around account sharing or payment disputes.

Start with live chat and provide your account reference and the transaction ID. If the matter is not resolved there, escalate in writing via email; we will log it as a formal dispute and respond within the timeframe stated in these terms.

Access depends on local law and is available only where local law permits. You are responsible for confirming that using this platform is lawful in your jurisdiction before registering or funding an account.

Contact support in writing via the live chat or email channel, state your registered account name and e-wallet number, and request a data summary. We will process and respond in line with applicable data-handling obligations.

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